… Because they’re trying to sell you stuff. As my roommate learned at the Yves Saint Laurent event at Nordstrom. $700 in skin care? Not worth it. Check out:
Paula Begoun publishes Don’t Go to the Cosmetics Counter Without Me!, one of the most useful cosmetics books I’ve read. Every every EVERY brand lies about what their products can do because the FDA barely regulates cosmetics and what they claim to do. So all that skin care crap they were pushing on Lin? Probably no more effective than Olay Regenerist and about 300X more expensive.
How To Deal With Pushy Salespeople In A Department Store
- Tell them right away that you want to just try out the makeup and that you don’t think you’ll be buying today before you sit down. They don’t have the right to turn you away. If they’re a jerk to you when you tell them you’re not buying, or if they try to tell you you can’t sit down, complain to the manager. They’ll probably rush you through. BUT! Bear in mind that most makeup artists make their paycheck on commission. Yes, it is their job to show you the product, but don’t be annoying and take too much of their time.
- The biggest chunk of makeup artists’ paychecks come from the skin care they sell, because they’re the most expensive products. They’re going to try to sell it to you. If you’re not interested in skin care, tell them right away.
- As Lin learned, events are actually the worst time to sit down with makeup artists, because that’s the day they get bonuses for total sales. They’ll be pushing even harder.
- You can always say “I don’t like that.” They should be showing you what they’re doing as they go, and if you don’t care for it, tell them. Generally, it doesn’t hurt their feelings when you don’t like what they’re doing, although you need to articulate what it is that you do like so they can try and do it. If it does hurt their feelings – oh well. Grow up, crybaby.
- If it’s taking too long, tell them.
- They’ll go over everything they used on you when you’re done. Let them, it’s useful to you to know what products they used. They’ll say something like “I’m going to go grab this for you,” or ask what you want. Tell them exactly what you want to buy, or if you don’t, tell them you’d like to wear the makeup around and try it out. Don’t ever guilt yourself into buying something.
- Be nice. It’s remarkable how many rude customers makeup artists get. If they’re being nice to you, be nice to them. Be nice to them anyway and it’ll improve their attitudes.